Refund and Cancellation Policy for www.bwcshops.com
Effective Date: 25 June 2023
Thank you for shopping at www.bwcshops.com. We strive to provide you with a satisfactory shopping experience. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and cancellations for purchases made on our website.
1. Cancellation Policy: You may request to cancel an order before it has been shipped by contacting our customer support team. We will make every effort to accommodate your cancellation request. However, once an order has been shipped, it cannot be cancelled.
2. Return and Refund Policy: We accept returns and provide refunds in the following circumstances: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 2 day of delivery. We may request evidence such as photographs to assess the issue. If the product is confirmed to be damaged or defective, we will provide a replacement or issue a refund in 7 days. b. Incorrect Product: If you receive an incorrect product that differs from what you ordered, please contact our customer support team within 2 days of delivery. We will arrange for the return of the incorrect product and provide a replacement or issue a refund. c. Non-Functioning Products: If you receive a product that is non-functioning or fails to perform its intended purpose, please contact our customer support team within 2 days of delivery. We may request additional information or troubleshooting steps. If the product is found to be non-functioning, we will provide a replacement or issue a refund. Please note that for returns and refunds, the product must be unused, in its original packaging, and accompanied by the proof of purchase (order number, receipt, or invoice).
3. Return Shipping: In most cases, we will provide you with a prepaid shipping label for the return of the product. However, if the return is due to reasons other than those mentioned in sections 2(a), 2(b), and 2(c), you may be responsible for the return shipping costs. Please contact our customer support team for further assistance.
4. Refund Process: Once we receive and inspect the returned product, we will initiate the refund. Refunds will be issued using the original payment method used for the purchase. Please note that it may take 7 days for the refund to be reflected in your account, depending on your payment provider.
5. Exceptions: The following items are not eligible for return or refund:
• Products that have been used, damaged, or altered by the customer.
• Products that are missing accessories or parts.
• Products that are not returned within the specified timeframes mentioned in sections 2(a), 2(b), and 2(c).
6.
Contact Us: If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at
Address :- 2528 main market, Tri Nagar, India, New Delhi,Pincode -110035
Email :- support@bwcshops.com
Mobile :- +91-9268926082
